Shipping Policy
At Native OCS, we strive to get your orders to you as quickly and efficiently as possible. Below is an overview of our shipping process and options to help you understand what to expect when you place an order with us.
1. Shipping Locations
We currently offer domestic shipping within the United States. For international orders, please contact us at support@nativeocs.com for further assistance.
2. Shipping Methods and Delivery Times
We offer a range of shipping options to meet your needs:
- Standard Shipping:
Estimated delivery time: 3–7 business days
(depending on your location)
Standard shipping is free on all orders over $50. - Expedited Shipping:
Estimated delivery time: 2–3 business days
Available for a flat rate of $10. - Priority Shipping:
Estimated delivery time: 1–2 business days
Available for a flat rate of $20.
Orders are processed and shipped on business days (Monday through Friday). Please note that we do not ship on holidays.
3. Order Processing Time
All orders are processed within 1–2 business days from the time they are placed. If we experience any delays (e.g., high demand during holidays), we will notify you via email and work to get your order to you as quickly as possible.
4. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your package through the carrier’s website.
5. Shipping Charges
- Free Standard Shipping: Available on all orders over $50 (within the U.S.).
- Expedited and Priority Shipping: These options are available for additional charges and will be calculated at checkout.
Shipping charges for orders under $50 are based on the shipping method you select during checkout.
6. Lost or Stolen Packages
Native OCS is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is lost or stolen, please contact the carrier directly to file a claim. If you need assistance, don’t hesitate to reach out to us at support@nativeocs.com, and we’ll do our best to assist you.
7. Shipping to PO Boxes or APO/FPO Addresses
We currently do not ship to PO Boxes or APO/FPO addresses. Please use a physical address for your order.
8. Address Errors
Please double-check your shipping address before finalizing your order. We cannot be held responsible for orders that are shipped to incorrect addresses provided by the customer. If you notice an error with your address after placing your order, please contact us immediately at support@nativeocs.com to make any corrections.
9. International Shipping
We do not offer international shipping directly at this time. If you would like to place an international order, please contact us at support@nativeocs.com, and we will work with you to find the best shipping solution.
10. Returns Due to Shipping Issues
If there are any issues with the delivery of your order (such as receiving the wrong item or damaged goods), please contact our customer service team at support@nativeocs.com within 7 days of receiving your package. We will do everything we can to resolve the issue and ensure you are satisfied with your order.
Contact Us
If you have any questions regarding shipping, please feel free to reach out to our customer service team at:
📧 support@nativeocs.com
📞 +1 (510) 361-9302